Your Privacy is Important to Us

We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website and services.

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Privacy Policy

1. About Us

BEST Removals & Storage Ltd
Company Number: 16259236
Registered Office: 40 Legh Drive, Woodley, Stockport, United Kingdom, SK6 1PT
Trading Address: Manchester M12 5AQ
Email: info@bestremovalsandstorage.co.uk
Phone: 0161 660 6759
Website: https://bestremovalsandstorage.co.uk

Our Data Protection Officer is Scott Cassidy.


2. Information We Collect

Personal Information

We may collect personal information when you voluntarily provide it, such as:

  • Name, email address, phone number, mailing address

  • Payment information (e.g., credit/debit card details)

  • Responses to surveys or feedback forms

  • Information relating to your service bookings or orders

Non-Identifiable Information

We also collect technical information that does not identify you personally, such as:

  • Browser type and version

  • IP address

  • Pages visited and time spent on our website

  • Navigation paths through the website

This information is collected using cookies and web server logs to improve our website, services, and customer experience.


3. How We Use Your Information

We use your information for purposes including:

  • Providing and managing our services

  • Improving our website and customer experience

  • Sending updates, offers, and marketing communications (with your consent)

  • Conducting market research

  • Recording and monitoring calls for training and quality purposes (retained up to 1 year)

  • Maintaining security and preventing fraud

CCTV and Vehicle Tracking

  • CCTV is used at our warehouse for security purposes.

  • GPS tracking is used on all our removal vehicles for operational efficiency and safety.

Customer Reviews

We may collect and use reviews via Google, Trustpilot, social media, and other directory sites to improve our services.


4. Legal Basis for Processing

We process your personal data under UK GDPR for the following reasons:

  • To fulfil contracts with you (e.g., removals or storage services)

  • To comply with legal obligations

  • For legitimate interests, such as improving services, security, and marketing with consent

  • With your consent where required (e.g., marketing emails)


5. Sharing Your Information

We may share your personal information with:

  • Our associated companies, partners, and service providers (e.g., payment processors, software providers, advertising partners)

  • Third parties for legal compliance or fraud prevention

  • Prospective buyers in case of a business sale or merger

We will ensure any third party processes your data in line with this privacy policy and UK GDPR.


6. Cookies

We use cookies to improve your website experience, including:

  • Remembering login status

  • Tracking usage to improve services

  • Analytics and marketing purposes

You can manage or disable cookies via your browser settings. For more information, visit www.allaboutcookies.org.


7. Data Transfers Outside the UK/EU

Some of our third-party service providers may store your data outside the UK/EU. We ensure your information is protected and processed in accordance with UK GDPR, including appropriate safeguards where necessary.


8. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Withdraw consent to marketing communications

Requests can be made by email to info@bestremovalsandstorage.co.uk or by post to our registered office. We may charge a small fee of £10 to cover administrative costs.


9. Data Security

We use appropriate technical and organisational measures to protect your data, including:

  • SSL encryption on our website

  • Secure storage and password protection

  • Physical, electronic, and procedural safeguards

You should also protect your own login credentials and personal information.


10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a notification. Continued use of our website after changes indicates your acceptance.


11. Contact Us

For questions, comments, or to exercise your rights, contact our Data Protection Officer:

Email: info@bestremovalsandstorage.co.uk
Phone: 0161 660 6759
Post: BEST Removals & Storage Ltd
40 Legh Drive, Woodley, Stockport, United Kingdom, SK6 1PT