Privacy Policy
1. About Us
BEST Removals & Storage Ltd
Company Number: 16259236
Registered Office: 40 Legh Drive, Woodley, Stockport, United Kingdom, SK6 1PT
Trading Address: Manchester M12 5AQ
Email: info@bestremovalsandstorage.co.uk
Phone: 0161 660 6759
Website: https://bestremovalsandstorage.co.uk
Our Data Protection Officer is Scott Cassidy.
2. Information We Collect
Personal Information
We may collect personal information when you voluntarily provide it, such as:
Name, email address, phone number, mailing address
Payment information (e.g., credit/debit card details)
Responses to surveys or feedback forms
Information relating to your service bookings or orders
Non-Identifiable Information
We also collect technical information that does not identify you personally, such as:
Browser type and version
IP address
Pages visited and time spent on our website
Navigation paths through the website
This information is collected using cookies and web server logs to improve our website, services, and customer experience.
3. How We Use Your Information
We use your information for purposes including:
Providing and managing our services
Improving our website and customer experience
Sending updates, offers, and marketing communications (with your consent)
Conducting market research
Recording and monitoring calls for training and quality purposes (retained up to 1 year)
Maintaining security and preventing fraud
CCTV and Vehicle Tracking
CCTV is used at our warehouse for security purposes.
GPS tracking is used on all our removal vehicles for operational efficiency and safety.
Customer Reviews
We may collect and use reviews via Google, Trustpilot, social media, and other directory sites to improve our services.
4. Legal Basis for Processing
We process your personal data under UK GDPR for the following reasons:
To fulfil contracts with you (e.g., removals or storage services)
To comply with legal obligations
For legitimate interests, such as improving services, security, and marketing with consent
With your consent where required (e.g., marketing emails)
5. Sharing Your Information
We may share your personal information with:
Our associated companies, partners, and service providers (e.g., payment processors, software providers, advertising partners)
Third parties for legal compliance or fraud prevention
Prospective buyers in case of a business sale or merger
We will ensure any third party processes your data in line with this privacy policy and UK GDPR.
6. Cookies
We use cookies to improve your website experience, including:
Remembering login status
Tracking usage to improve services
Analytics and marketing purposes
You can manage or disable cookies via your browser settings. For more information, visit www.allaboutcookies.org.
7. Data Transfers Outside the UK/EU
Some of our third-party service providers may store your data outside the UK/EU. We ensure your information is protected and processed in accordance with UK GDPR, including appropriate safeguards where necessary.
8. Your Rights
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent to marketing communications
Requests can be made by email to info@bestremovalsandstorage.co.uk or by post to our registered office. We may charge a small fee of £10 to cover administrative costs.
9. Data Security
We use appropriate technical and organisational measures to protect your data, including:
SSL encryption on our website
Secure storage and password protection
Physical, electronic, and procedural safeguards
You should also protect your own login credentials and personal information.
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a notification. Continued use of our website after changes indicates your acceptance.
11. Contact Us
For questions, comments, or to exercise your rights, contact our Data Protection Officer:
Email: info@bestremovalsandstorage.co.uk
Phone: 0161 660 6759
Post: BEST Removals & Storage Ltd
40 Legh Drive, Woodley, Stockport, United Kingdom, SK6 1PT