1. Live Video Survey

⭐ Our Recommended & Easiest Option

Want the convenience of a virtual survey but still want to speak to a real person?

Our Live Video Survey lets you meet virtually with one of our friendly removals surveyors and show them around your home using your phone or tablet camera.

It works much like a Zoom, Google Meet or Teams call – but your surveyor is there specifically to assess your move.

You can show us your furniture and belongings, talk through your requirements and ask questions as you go.

Why choose a Live Video Survey?

• Speak directly to one of our experienced surveyors
• No need to wait for a home visit
• Complete your survey from the comfort of your own home
• Your surveyor can guide you around your property
• Ask questions and discuss your move as you go
• Discuss packing, dismantling, storage and other requirements
• Suitable for straightforward and more complex removals

It’s a quick, convenient way to complete a detailed survey, while still giving you the reassurance of speaking directly with a member of the BEST team.

How it works

Book your survey
Choose a date and time that suits you.

Join the video call
We’ll provide simple instructions to join using your phone or tablet.

Show us around
Your surveyor will guide you through your home and assess everything that needs to be moved.

Talk through your requirements
Discuss your move, packing, access, dismantling, storage and anything else we need to know.

Receive your quote
We’ll use the information from your survey to prepare your removals quotation.

2. Video Survey Upload

Complete Your Survey in Your Own Time

Don’t want to arrange an appointment? No problem.

Our Video Survey Upload allows you to record a detailed walkthrough of your home using your phone or tablet and send the video to us.

You can complete your survey whenever it suits you, without having to arrange a live call or wait for a surveyor to visit.

We’ll provide simple, step-by-step instructions to help you record your video.

Your video will then be reviewed and assessed by our team to help us understand the volume and requirements of your move before preparing your quote.

What should your video show?

Please walk through your entire property and show us everything that will be moving.

This can include:

• Furniture in every room
• Cupboards and storage areas
• Packed boxes and belongings
• Beds and wardrobes
• Appliances
• Pictures and mirrors
• Fragile or unusual items
• Garage contents
• Loft contents
• Garden furniture
• Sheds and outbuildings

Please also mention anything that may affect your move, such as furniture that needs dismantling, packing requirements or access considerations.

Remember:

The more comprehensive your video, the more accurately we can assess your move.

Please make sure you show everything you want us to include in your removal so that nothing is missed.

3. In-Person Home Survey

Prefer to Meet Your Surveyor Face-to-Face?

If you’d rather have someone visit your home, we can arrange an in-person removals survey at a convenient date and time.

One of our experienced surveyors will visit your property, assess the items you’re moving and talk through your requirements with you face-to-face.

This can be particularly useful for larger or more complex moves, full packing services or where there are specific requirements that need to be discussed in person.

Your surveyor can assess:

• The contents of your home
• Access and parking
• Large or unusual items
• Packing requirements
• Furniture dismantling and reassembly
• Garden, garage, loft and outbuilding contents
• Storage requirements
• Any other considerations that could affect your move

You’ll have the opportunity to ask questions and talk through your move in detail before we prepare your quotation.